Contact Us

Get in touch

If you have a question or need support, you can contact the Home Energy Rating team or the Nationwide House Energy Rating Scheme Administrator directly via General Enquiries and Feedback Form

You can also call 1800 920 528.

For specific queries relating to Your Home go to the Your Home contact us page. 

When reaching out, please include as much detail as possible so we can direct your enquiry to the right team.

Assessor accreditation

For queries about training, accreditation, or compliance, please contact your Assessor Accrediting Organisation (AAO), for new home assessors, or Assessor Accreditation Service Provider (AASP), for existing home assessors: 

• Design Matters (both existing and new homes assessors)
• Australian Building Sustainability Association (new homes assessors)
• Home Energy Raters Association (new homes assessors)

Other scheme enquiries

For specific queries about other disclosure or rating schemes, please contact the relevant body:

• National Australian Built Environment Rating System (NABERS)
• BASIX
• ACT Mandatory Disclosure Scheme 
• NSW Voluntary Disclosure Scheme 

General enquiries

Contact the Department of Climate Change, Energy, the Environment and Water (DCCEEW) via website contact form or call 1800 920 528.

Make a complaint

See our page on complaints for information on who to contact if you have a complaint and how complaints are managed.

Media enquiries

For media requests, please email: mediateam@dcceew.gov.au